WHAT WE DO DIFFERENT?
We created a product that is comprehensive, detailed, practical, relevant and unbelievably easy to use and implement within your organization.
It contains an innovative methodology that creates an inclusive, specific, engaging and interactive learning environment.
It provides employees a complete outlook and scope of work of the different areas that make-up the industry. Including unique content that instructs employees on what to concentrate on, to better the results when it comes to a “Guest” and a “Company’s Brand” assessments.
It also prepares employees on the consistency of habits deemed important to a company’s specific brand and standards. Resulting in facilitating a boost in guest satisfaction, company ratings, reviews, evaluations, surveys and quality assurance scores.
As employees advance through the program, topics previously mastered are reintroduced. This technique ensures employees have a greater understanding and retention of the material. Guaranteeing an extended development for the employees and a ROI for any company, in more ways than one!
We created a product that is comprehensive, detailed, practical, relevant and unbelievably easy to use and implement within your organization.
It contains an innovative methodology that creates an inclusive, specific, engaging and interactive learning environment.
It provides employees a complete outlook and scope of work of the different areas that make-up the industry. Including unique content that instructs employees on what to concentrate on, to better the results when it comes to a “Guest” and a “Company’s Brand” assessments.
It also prepares employees on the consistency of habits deemed important to a company’s specific brand and standards. Resulting in facilitating a boost in guest satisfaction, company ratings, reviews, evaluations, surveys and quality assurance scores.
As employees advance through the program, topics previously mastered are reintroduced. This technique ensures employees have a greater understanding and retention of the material. Guaranteeing an extended development for the employees and a ROI for any company, in more ways than one!
SUCCESS OF THE PROGRAM
More than 2,030 hospitality industry employees have completed the Lingo Hotel Hospitality English as a Second Language program. The achievements gained are numerous, such as:
An increase in customer service skills and guest satisfaction
Professional development of the industry, job, company standards and expectations
A boost in communication skills with guests and understanding with direct reports and co-workers
Growth in morale, confidence, motivation and professional goals
An increase in company ratings, loyalty and employee retention
Enhances employee’s efficiency, productivity and confidence in their job
Why Choose Us?
HOSPITALITY ENGLISH
Our courses cater to English as a Second Language employees in the hospitality industry. We work with modules that represent key departments that drive the hotel’s operations.
SUPERIOR INSTRUCTORS
At Lingo Hotel we have instructors with a wealth of experience and knowledge in hospitality, content and employee development. Combined we have over 25 years in hospitality, operation management and English language experience.
INTERACTIVE CURRICULUM
Key interactive content that integrates on-the-job activities outside of the classroom in an interactive cross-functional learning environment.
SPECIFIC WORK-BASED LEARNING & TOPICS
This program includes specific job task and interactions in the employee’s daily work life. Directed to departmental specific guest interactions and with a customizable option to include company’s brand standards and expectations.
INCLUSIVE OF ALL LEARNING STYLES
Our methodology includes a study plan that adapts to all learning styles. Ensuring the comfort and understanding of all participants.
PROFESSIONAL EMPLOYEE DEVELOPMENT
These courses provide employees with the necessary communication and job skills to prepare them in their current and or future role. Giving these essential employees the necessary tools to foster efficiency and loyalty to the company.
